DMT Holidays is one of the fastest growing tourism companies…
1.Terms & Conditions
Your contract is with DMT Holidays. A contract exists between us when we have confirmed you on our tour of your choice and we have received your signed booking form and deposits. All the relevant section must be correctly and fully completed. We can only accept booking form signed as this confirms that you and other people on the tour accept our booking terms and condition and are entering into the contract.
Upon completion of the signed booking form a deposit of 50% of the tour cost per person, be paid to the company.
For the services contracted, 50% advance payment should be made to hold the booking on a confirmed basis and the balance amount can be paid at least 15 days prior to your date of departure from your country. We hold the right to decide upon the amount to be paid as an advance payment, based on the nature of services and the time left for the commencement of the services. Apart from the above in some cases like special train journeys, hotel or resort bookings during the peak season (X-Mas, New Year) full payment is required to be sent in advance
METHODS OF PAYMENTS:
Prices are valid for payment by Credit card, cash, cheque or bank transfer. Cheques are accepted but take up to four (4) business days to clear, you agree that you will not seek to charge back your payment to DMT Holidays. Please note that electronic payments may take up to two (2) business days to process. If you are paying by this method you will need to pay at least two (2) business days prior to the actual due date. Please provide us with the bank confirmation number of the electronic payment made for faster reconciliation at our end. You must notify of your payment once it has been made. Where you pay by cheque, you agree not to stop payment of the cheque even when you cancel a booking. You agree that we may apply the proceeds of the cheque to satisfy any liability you have to us, including any liability in respect of cancellation fees, before refunding the balance to you. Travel documents will not be issued until full payment with cleared funds is received.
As per the government of India regulations, customers will have to provide photocopies of their Income Tax PAN (Permanent Account Number) card to DMT Holidays, for all bookings above INR 25000 in value.
We are unable to provide a refund to you until we receive the funds from the relevant supplier/ third party provider. Cancelled bookings will incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced or not. Fees will also apply where a booking is changed or tickets or other travel documents are re-issued. Where we incur any liability for a cancellation fee or charge for any booking which you cancel, you agree to indemnify and reimburse us for the amount of that fee or charge.
As the tour/services to be provided to you are booked in advance from the relevant supplier/third party providers, cancellation of such services earmarked for such product or service, the terms and conditions and cancellation policy of the relevant supplier/third party providers would be applicable in addition to the DMT Holidays Terms and Conditions. Any cancellation of tour / services has to be in writing clearly stating the reasons for cancellation. You expressly agree to the foregoing terms. Upon cancellation, DMT Holidays has the right to levy such cancellation charges (as specified by DMT Holidays at the time of booking) as may be levied by the relevant supplier/third party provider from time to time. Such cancellation policies may be subject to change without prior intimation. Therefore, any cancellation of tour / services booked by the Client will be subject to the cancellation policies of DMT Holidays and the relevant supplier/third party service provider.
DMT Holidays reserves the right to determine the quantum of refund payable in case of cancellation or amendment of a tour due to Force Majeure or any other circumstances. Such refund would be based on various factors like the number of participants, the cancellation policies of suppliers like hoteliers, airlines, coach operators, etc. and the decision of DMT Holidays on the quantum of refund shall be final. Even in case of tour for which the payment was made in foreign currency with or without part payment in Indian rupees, the said refund shall be made only in Indian rupees at the prevailing buying rate of exchange on the date of refund as per existing Rules & Regulations.
Refunds (if any) for amendments and / or cancellations will be paid directly to the Client by DMT Holidays In case of refund in foreign currency component, the said refund shall be made in Indian Rupees only at the prevailing buying rate on the date of refund as per existing statutes, rules and regulations. It would take at a minimum of sixty (60) business days to process such refunds
There shall be no refund if the Client does not or cannot utilize any service included in the tour cost or paid for services like meals, rooms, entry tickets, excursions etc., nor can any refund be made for lost, mislaid or destroyed travel tickets or vouchers.
In any case, the Company shall not be liable towards any consequential loss, damage or extra costs suffered by the Client for any reasons whatsoever.
PASSPORTS AND VISAS:
All individuals departing from India must be in possession of a valid passport and relevant visas. When assisting with international travel, DMT Holidays assumes that all travelers have valid passports. It is your responsibility to ensure that you have valid documentation, including but not limited to passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. All the expense incurred for the visa/passport interview shall be borne by you and is not a part of the package cost. The Client is personally responsible for ensuring that they have a valid passport, relevant visa/s.
Issuance of visas depends on the sole discretion of the visa counsellor and DMT Holidays shall only act as a representative on behalf of the Client for the purposes of submitting the visa applications and related documents. All the visa related application(s) and document(s) in respect of the visa processing shall be duly submitted to DMT Holidays as per the relevant visa guidelines and within the time-lines, as advised by DMT Holidays from time to time. In the event the visa application made by the Client or by DMT Holidays (as the case may be) on his/her behalf is rejected by the visa counsellor/consulate due to either inadequate supporting documents or for whatever reason or where the visa could not be processed due to late submission of application by the Client, DMT Holidays shall not be liable for such rejection under any circumstances. Rejection of visa shall lead to forfeiture of booking amount paid and no claim whatsoever shall be entertained for the same. The decision of visa grant, duration of the visa validity, number of entries permitted in respect of each such visa as well as the time-lines for communicating visa decisions is at the sole and absolute discretion of the visa counsellor/consulate and Destination Unlimited shall have no liability whatsoever.
RE-CONFIRMATION AND FLIGHT DEPARTURE TIMES:
You must reconfirm your flights and check for reschedules on your onward and return flights at least 48 hours prior to each journey as departure times can change.
EARLY CHECK-IN / LATE CHECK -OUT:
Please note that standard check-in / Checkout time in most hotels is 12:00 (IST). Therefore, cost of early check-in or Late check-out is not included in the tour cost. We can always make a request for early check-in or late checkout if required but we do not guarantee that, that entirely depend upon the policy of the hotel, time of the year and availability of the room.
EXTRA USES OF OUR VEHICLE:
Please note that cost of the vehicle (car / coaches with the driver) does not include extra usage of vehicle like after transfer or after sightseeing until or unless it is mentioned in the itinerary.
All meal preferences should be indicated by the Client at the time of booking.
If any dispute arises in relation to the agreement between you and us as constituted by these Terms and Conditions or otherwise, are subject to Mumbai Jurisdiction only.
Once you opt to provide personally identifiable information (any information by which you can be identified such as name, address, telephone number, e-mail address etc.), it will only be used to support your customer relationship with us and for our own internal purposes including marketing and research, customization of our web site and improving the content of our website.
DMT Holidays will not sell trade or disclose to third parties any information derived from the website for, or use of, any online service (including names and addresses) without the consent of the user or customer. Some information (such as, your name, travel date etc.) are shared with our suppliers (such as, hotels, transporters etc.) for purposes of confirming your booking and providing the service you require.
We at DMT Holidays condemn unauthorized access and improper use or disclosure of your personal information and have strict policy guidelines and technology with security features to prevent the same.
Our websites may contain links to websites and/or booking engines that are powered by third-party vendors. You should note that these vendors may have privacy policies and practices that differ from those of DMT Holidays. We strongly encourage you to read the privacy policies of these vendors when using their web sites.